Hello
I'm here to talk about our Return and Exchange Conditions.
Ezgi,
Return and Exchange Conditions
In accordance with the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, only in distance sales (sales made via telephone and internet), the consumer can purchase the product he has purchased without giving any justification and without paying any penalty, within 14 days from the date of receipt, in the preliminary information form and the contract. may return or exchange it by following the procedure written in the text. Based on this;
''In purchased electronic products; Returns are not accepted if a sim card is inserted, a network connection is established via wifi, installation is made, consumables are used, protective tapes are removed, activation is made and a user is created. At the same time, legal entities and/or individuals acting for commercial or professional purposes cannot benefit from the right of withdrawal and any rights arising from the right of withdrawal.
''More detailed information about the products and transactions that will not be used within the scope of withdrawal is included in your sales contract.''
To exercise your right of withdrawal, you must make a notification of withdrawal verbally by calling our call number 535 650 07 91, by writing to our Whatsapp line at 535 650 07 91, or by sending an e-mail to our e-mail address info@gflight.com.tr.
Within 10 days from the date of receipt of the notice of withdrawal, we undertake to return the product and pay you the price or give you a shopping coupon equal to the price of the product, provided that there is no damage to the product and it is delivered completely.
After completing your withdrawal notification process, you can send the product to our head office address by cargo or deliver it to your nearest store.
For shipping by cargo; You can send the product, along with its box, invoice, warranty certificate and all accessories, to our head office address written on your invoice, using the cargo vehicle you call to your address by clicking the button below.
Can I return software products?
Software products cannot be returned or exchanged.
What is the return process for consumables?
For consumables, opened packaging cannot be returned. If the product's packaging is unopened, you can return it. If the printer cartridge or toner, which is a consumable item in the return and exchange process, has been opened; Refund or exchange is made by deducting the cartridge or toner cost.
What should I do if my product is missing?
During delivery, check whether the box of your product is damaged due to transportation and that it is complete.
If your product is missing, damaged, or with damaged packaging, send a report to the cargo officer and send the order back without receiving it.
''In case of receiving products with damaged boxes, Gflight Simulator Teknoloji Yazılım Donanım Tic.Ltd.Şti. is not responsible.''
How do I get back the money I paid after the product return process?
For your requests that comply with the conditions specified in the return conditions; The product price will be refunded to the account you made the purchase from within ten (10) days from the moment the relevant product reaches Gflight Simulator.
Depending on your bank's processes and practices, it may take an average of two to three weeks for the refund deposited to your credit card to be reflected as a positive balance on your credit card statement. This process is a general application and Gflight Simulator has no right to intervene. If there is a delay in your refund being reflected on your credit card, you can get detailed information from your bank.
Return and Exchange Conditions
In accordance with the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, consumers who purchase products through distance sales (via phone or online) have the right to return or exchange a product within 14 days from the date of delivery without providing any justification or paying a penalty, by following the procedure outlined in the preliminary information form and contract. Therefore:
“For purchased electronic products, returns are not accepted if a SIM card has been inserted, a network connection has been established via Wi-Fi, the product has been installed, consumables have been used, protective tapes have been removed, activation has been performed, or a user account has been created. Furthermore, legal entities and/or individuals acting for commercial or professional purposes cannot benefit from the right of withdrawal or any rights derived from it.”
“More detailed information regarding products and processes where the right of withdrawal cannot be exercised can be found in your sales contract.”
To exercise your right of withdrawal, you must notify us by calling our support number at 535 650 07 91, messaging us via WhatsApp at 535 650 07 91, or sending an email to info@gflight.com.tr.
We commit to refunding the product amount or providing a shopping voucher equivalent to the product value within 10 days from the date the withdrawal notification reaches us, provided the product is returned undamaged and complete.
After completing the withdrawal notification process, you may send the product to our central address via courier or deliver it to your nearest store.
For Courier Returns:
Send the product in its box, along with the invoice, warranty certificate, and all accessories, to the central address indicated on your invoice by clicking the button below to arrange a courier to pick it up.
Can I Return Software Products?
Software products cannot be returned or exchanged under any circumstances.
What is the Return Process for Consumables?
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Opened consumables cannot be returned.
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If the packaging of the consumable is unopened, you may return it.
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For returns or exchanges involving printers, if the consumable (cartridge or toner) has been opened, the cost of the cartridge or toner will be deducted from the refund or exchange amount.
What Should I Do If My Product is Incomplete?
Check if the product box is damaged during delivery and ensure all parts are present.
If the product is incomplete, damaged, or has faulty packaging, ask the courier to prepare a report and return the product without accepting it.
“Gflight Simülatör Teknoloji Yazılım Donanım Tic.Ltd.Şti. is not responsible for any damage or missing items if a damaged box is accepted.”
How Will I Receive My Refund After the Return Process?
If your return meets the specified conditions, the product amount will be refunded to the account used for the purchase within 10 days from the moment Gflight Simülatör receives the product.
For refunds to credit cards, it may take an average of 2 to 3 weeks for the amount to reflect as a positive balance on your statement, depending on your bank's procedures. This is a standard banking process, and Gflight Simülatör cannot intervene. If there are delays in reflecting the refund on your credit card, please contact your bank for detailed information.